亞馬遜與國內(nèi)電商有很多相似之處，但也有很多區(qū)別。比如說國內(nèi)電商平臺，賣家與買家之間聯(lián)系一般都是后臺私信直接聯(lián)系，但在亞馬遜平臺上一般都是以郵件的形式進(jìn)行聯(lián)系，那很多亞馬遜賣家可能不知道該怎么寫郵件會比較有效，下面整理了一些有關(guān)亞馬遜退貨問題的郵件回復(fù)模板供大家參考。
亞馬遜買家退或換貨郵件模板
1.亞馬遜買家因訂購的商品大小不合適導(dǎo)致退貨
Dear xxx ,
Thanks so much for your great support on xxx（亞馬遜賣家店鋪名）.
So sorry for the inconvenience that the xxx（產(chǎn)品名）did not fit you.
Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?
Just suggestion, if you insist on returning it back, we will go to the further step.
Waiting for your reply.
Best Regards
2.亞馬遜賣家詢問退貨原因
Dear xxx ,
Thank you so much for your great support on us.
So sorry for the inconvenience it caused.Could I know the reason why you return the item? Are there any issues of our product?
If yes, could you sent the photo of the issues thus we can help you better and submit to QC.
Waiting for your reply.
Best regards
3.亞馬遜買家要求退貨，F(xiàn)BM賣家回信
Dear xxx ,
Thank you for contacting us regarding your inquiry.
We found your return request. Could I know the reason why you want to refund? Are there any issues of our product?
If yes, could you sent the photo of the issues thus we can help you better and submit to QC.
Will it be possible to give new one as a compensation?
Or how about we make you a partial refund as a way to make up for this?
Looking forward to your reply soon.
Best regards
4.產(chǎn)品發(fā)貨后，亞馬遜買家提出要換貨的回信
Dear xxx ,
Thanks for contact with us.
Sorry to tell you that the item have been dispatched, and we can't change it for you now .
We knew you receive it and it is not suitable for you.
To express our apologize, we provide few suggestion following by:
We will arrange a suitable replacement for you for free
We can refund full price for you.
Which one do you prefer?
Sorry for all inconvenience it led to.
Looking forward to your reply.
Sincerely,
XXX（亞馬遜賣家或店鋪名）
5.給亞馬遜買家補(bǔ)發(fā)自發(fā)貨售后件的通知
Dear xxx ,
Hope you are fine and doing well.
We have already arrange the replacement to you for your reference.
（產(chǎn)品具體參數(shù)）
The tracking number is xxx, please click the attachment to get more detail .
It will take 7-10 day to arrive your city because of the long distance.
Thanks for your kindly understanding and support.
If you still have any question, please be free to contact with us.
We will do our best to help you ASAP.
Best regards
以上是針對亞馬遜退換貨等情況整理的郵件回復(fù)模板，面對具體問題亞馬遜賣家還要具體靈活變動。注意，在回復(fù)郵件中，首先態(tài)度一定要誠懇，讓亞馬遜買家感到受到了重視；其次郵件內(nèi)容篇幅不宜過長，最好簡潔明了，讓亞馬遜買家清楚地知道郵件想要達(dá)到的目的是什么；最后，使用正確的郵件格式。
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